Last Updated: February 2026

Overview

At VERDIIA, we want you to be satisfied with your purchase. If there is an issue with your order, we will do our best to help resolve it quickly.

01. Returns:

You may request a return if the product you received is:

👉 Damaged during delivery
👉 Defective or broken
👉 Incorrect item delivered

To be eligible for a return:

👉 You must contact us within 24 hours of receiving the product
👉 The item must be unused and in its original packaging
👉 Clear photos of the issue may be required for verification

02. Non-Returnable Items:

Returns will not be accepted for the following situations:

👉 Change of mind after receiving the product
👉 Damage caused by misuse after delivery
👉 Products that have already been used or installed

03. Exchanges:

If your item arrives damaged or defective, we may offer a replacement of the same product, depending on stock availability.
If the product is out of stock, we may offer an alternative solution or refund.

04. Refunds:

Once your return request is reviewed and approved, refunds may be issued through:
👉 bKash
👉 Nagad
👉 Bank Transfer

Refund processing may take 3–7 working days depending on the payment method.

05. Delivery Charges:

👉 Delivery charges are non-refundable once the order has been shipped.
👉 If a return is approved, the return delivery cost may be deducted from the refund amount.

06. Order Cancellation:

Orders can be cancelled before the product is shipped.
Once the order has been dispatched, cancellation may no longer be possible.

07. Need Help?

If you have questions about refunds or returns, please contact us:

👉 Email: verdiia.info@gmail.com
👉 Phone: +8801853154876
👉 Location: Dhaka, Bangladesh